1. Agreement to these terms
These Terms and Conditions ("Terms") govern your use of the Mascots Media website and any services we provide to you. By using our website, or by accepting a proposal, quote or invoice from us, you agree to these Terms.
If you are agreeing on behalf of a business, you confirm that you have authority to bind that business. Where a signed proposal or services agreement conflicts with these Terms, the signed document takes priority.
2. Our services
We provide marketing and creative services including website design and development, social media management, content creation, digital marketing and advertising management, branding, and motion and video. The exact scope, deliverables, timeline and fees for each engagement are set out in your proposal, quote or statement of work ("Proposal").
Work outside the agreed scope is treated as additional work and quoted separately before we begin.
3. Proposals and quotes
Proposals and quotes are valid for 30 days from the date issued unless stated otherwise. A project starts once you have accepted the Proposal in writing (including by email) and paid any required deposit.
4. Fees and payment
- Project work: unless your Proposal says otherwise, a 50% deposit is due before work begins and the remaining balance is due before final delivery, launch or handover.
- Monthly services: retainers such as social media management are billed monthly in advance.
- Payment terms: invoices are due within 7 days of issue unless otherwise agreed.
- Late payment: we may pause work, withhold deliverables or suspend services until overdue amounts are paid.
- Deposits cover time reserved and work started, and are non-refundable once work has begun.
- Fees exclude applicable taxes, bank or transfer charges and third-party costs, unless stated otherwise.
5. Third-party costs and ad spend
Some services rely on third parties, for example hosting, domains, premium plugins, fonts, stock media, software subscriptions and advertising platforms. Unless your Proposal includes them, these costs are paid by you, directly or reimbursed to us. Advertising spend is paid directly by you to the advertising platform, separately from our management fee. Third-party services are subject to their own terms, and we are not responsible for their pricing changes, outages or policy decisions.
6. Your responsibilities
- Provide content, feedback, approvals and access (such as logins and brand assets) on time. Delays on your side may move the timeline and delivery dates.
- Make sure the materials you give us are accurate and that you have the rights to use them, including logos, images, text and trademarks.
- Review deliverables before approval. Once approved, changes may be charged as additional work.
- Comply with the rules of the platforms we manage for you, and keep your own account ownership and recovery details up to date.
7. Revisions and changes
Unless your Proposal says otherwise, each design stage includes two rounds of revisions. Further revisions, or changes to an approved direction, are charged at our standard rates. We will tell you before any additional work is billed.
8. Timelines
We give estimated timelines in good faith. They depend on timely feedback, content and approvals from you, and may change if the scope changes. We are not liable for delays caused by you, by third parties or by circumstances beyond our reasonable control.
9. Intellectual property
- Your materials remain yours. You give us a licence to use them solely to provide the services.
- Final deliverables: once you have paid in full, you own the final approved deliverables created specifically for you, such as your logo files, website design and content.
- Our tools and know-how: we keep ownership of our pre-existing materials, templates, code libraries, processes and unused concepts. Where these are included in your deliverables, you receive a non-exclusive, perpetual licence to use them as part of those deliverables.
- Third-party assets such as fonts, stock images and plugins are licensed under their own terms.
- Portfolio: unless you ask us in writing not to, we may show completed work in our portfolio, website and marketing materials. We will never share your confidential information.
10. No guaranteed results
Marketing results depend on many factors outside our control, including platform algorithms, competition, market conditions and your own products and pricing. We do not guarantee specific results, such as rankings, followers, engagement, traffic, leads or sales, unless explicitly agreed in writing.
11. Confidentiality
Each party will keep the other's confidential information private and use it only for the purposes of the engagement. This does not apply to information that is public, already known to the recipient, independently developed, or required to be disclosed by law.
12. Warranties and limitation of liability
We will perform our services with reasonable skill and care. Apart from that, our services and website are provided "as is" and, to the extent permitted by law, we exclude all other warranties.
To the maximum extent permitted by law, we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data or goodwill. Our total liability arising from any engagement is limited to the fees you paid us for that engagement in the three (3) months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
13. Indemnity
You agree to indemnify Mascots Media against claims, losses and costs arising from materials you provide to us, your breach of these Terms, or your use of the deliverables in breach of law or third-party rights.
14. Termination
- Either party may end a monthly service with 30 days' written notice.
- Either party may end an engagement immediately by written notice if the other materially breaches these Terms and does not fix the breach within 14 days of being notified.
- On termination, you pay for all work completed and costs incurred up to the termination date. Once payment is settled, we hand over completed deliverables and return any account access.
15. Use of this website
You may use this website for lawful purposes only. You must not attempt to gain unauthorised access to it, interfere with its operation, or copy its design, content or code for commercial use without our permission. Portfolio content shown on this site belongs to Mascots Media or our clients.
16. Force majeure
Neither party is responsible for failure or delay caused by events beyond its reasonable control, such as natural disasters, internet or platform outages, power failures, government action or labour disputes.
17. Governing law and disputes
These Terms are governed by the laws of the jurisdiction in which Mascots Media is established, unless your signed agreement names a different jurisdiction. Before starting any formal proceedings, both parties agree to try to resolve disputes in good faith through discussion.
18. Changes to these terms
We may update these Terms from time to time. The version in force when you accept a Proposal applies to that engagement. The "Last updated" date at the top shows when these Terms were last changed.
19. Contact
Questions about these Terms? Contact us:
